Q) What is your Return Policy? Do you accept returns?
A) Normally we have an 'All sales are final' Policy with our store, however in extreme cases we will accept a return for store credit or a refund.
We will offer you a few solutions on how to rectify the situation, bottom line is that we want you to be happy.
Exchanges are always welcome provided that all tags are in place and that the item is in the exact same condition as it was when first shipped out to you.
Any complaints must be made within 3 days of receiving the package. All returns will be for store credit only unless otherwise stated.
Shipping and handling fees are non refundable.
Returns will only be accepted in exchange for a store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original packaging, unworn, unused. This also includes the packaging inside the box to protect the merchandise from being damaged during shipment. Please note that these Goods are coming from China, therefore, this is where they must be returned too. We do not carry any merchandise in stock.
If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.
Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 3 business days after receipt. Refunds will only be given once we have reached an amicable decision.
All refunds will not include original shipping cost.
For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.