Q) How long does Shipping Take?
We apologize for any delayed orders as the pandemic has reduced flights making shipping take longer than usual. We ask that you please be patient at this time as you will receive your order.
A) This all depends on your location, however Shipping normally takes anywhere from 8-16 business days from the time your order has been processed. Some clients have received their order within just a few days after payment processing has completed.
Payment processing takes 7 business days. (This excludes weekends)
If you have placed a larger order, you may receive more than one package and more than one tracking number. If you have received only part of your order, please do not worry as the other part of your order will not be far behind.
Please also understand that if an order is taking longer than expected, Please don't think we are ignoring you. This is usually because the warehouse may have run out of stock on a particular item, and they are just waiting for the next batch to come in. If we feel this is going to take longer than you should wait, we will notify you within the payment processing time and ask you if you would like to change the item for something else, or if you would rather have the refund.
Some shoes may take a little longer, as many styles that are out of stock have to be custom made, and this may take an additional 3-7 days before they are shipped.
Also please make sure you place the right shipping information in your order.
Due to the Pandemic and the holidays approaching, shipping may take longer than usual which is completely out of our control. Shipping is very unpredictable at the moment. We are unable to provide a refund once your order is in transit so we ask that you please be patient at this time.
Special Important notice: Any orders placed on, or after Jan 10 2017 can not be fulfilled/shipped due to overseas Holiday. Shipping will commence Feb 25th or maybe a bit longer for the shoes.
You may still place your order to hold the merchandise until then.
If you have placed an order within this time frame, and do not wish to wait the extra time, please notify our staff, so we can reimburse your account.
We apologize for this inconvenience.